The IRS built its chatbot and live-chat programs to do something taxpayers have wanted for years: make it easier to resolve routine tax problems without having to sit on hold. But the agency can't say ...
The IRS is providing a good service to taxpayers with its live chat applications, per a new watchdog report, but there could be problems if the agency doesn’t get a handle on performance measures. The ...
A Treasury watchdog found the IRS expanded taxpayer chat services despite lacking reliable performance data and measures to evaluate service quality and effectiveness. The Treasury Inspector General ...
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