FRAMINGHAM, Mass.--(BUSINESS WIRE)--In a newly released study, International Data Corporation (IDC) forecasts that U.S. spending for on-demand (cloud) contact center services will grow at a compound ...

The report highlights Sprinklr’s capabilities including AI across all touch points, omni-channel support, deep insights, and workflow automation. NEW YORK ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, has been recognized as a leader in International Data ...

The worldwide server business is growing with volume purchasing from large public cloud providers moving the needle considerably, according to the latest data from analyst firm IDC. IDC on Tuesday ...

While the previously hot SD-WAN market has slowed and IT budgets overall are under pressure, the COVID-19 pandemic has created demand for other network capabilities such as improved network-management ...